Contact Us
At Spinboss Casino, we understand that you may need assistance with your account or have questions about our games and promotions. We're here to help! You can get in touch with us through various channels, depending on the nature of your inquiry.
Live Chat Support
Our live chat support is available 24/7, so feel free to reach out whenever you need help. Our team will be happy to assist you with any questions or concerns you may have. Live chat is a great option for immediate assistance and can often resolve issues quickly. You'll find our live chat feature on the right-hand side of every page.
Email Support
If your issue requires more detailed attention, please don't hesitate to contact us via email. We respond promptly to all emails, usually within 4-8 hours. Our support team is available around the clock to ensure that you receive assistance when you need it most. You can reach us at [email protected].
Help Centre
Before contacting our team directly, we recommend visiting our Help Centre for answers to frequently asked questions (FAQs). Our comprehensive guide covers everything from account setup and payment methods to technical issues and responsible gambling.
Verification or Account-Help Support
If you're experiencing difficulties with your account verification process, please get in touch with us through email at [email protected] so our team can assist you further. We're here to help ensure that all of our customers have access to the services they need.
Responsible Gambling Assistance
As a responsible gaming operator, we understand the importance of providing support for players who may be struggling with problem gambling. If you or someone you know is experiencing difficulties related to excessive spending on gaming activities, please visit www.gamcare.org.uk or contact us directly through email.
Technical Support
If you're having trouble accessing our website or experiencing any technical issues, feel free to reach out to our support team via live chat or email. We'll be happy to assist with troubleshooting and resolve any technical difficulties as quickly as possible.
Complaint or Dispute Guidance
In the unlikely event that you have a complaint or dispute, we're committed to resolving it promptly. If your issue remains unresolved after contacting us initially, please get in touch again so our team can escalate it further. Please note that all complaints must be made within 28 days of the occurrence.
Communication Response Expectations
We appreciate your patience and understanding when waiting for a response from our support team. You'll usually hear back from us via email or live chat within 4-8 hours, depending on the nature and urgency of your inquiry. Please allow additional time during peak periods (Friday-Sunday).
Account Security Assistance
At Spinboss Casino, we take account security very seriously. If you're concerned about your account's safety or would like guidance on protecting it against unauthorized access, please get in touch with us via email at [email protected]. Our dedicated team will provide you with the assistance and information you need.
Mobile and Desktop Support Accessibility
Our website is designed to be fully accessible across all devices, including desktop computers, laptops, tablets, and mobile phones. You can reach us through our live chat or email at any time using your preferred device.
By following these simple steps, we hope to resolve any issues you may have promptly and efficiently:
